Baird-group.com

The Power of One: Healthcare Customer Service

WEBHealthcare customer service is a critical component of delivering quality patient care. Excellent customer service can be the key to attracting and retaining patients.

Actived: 9 days ago

URL: https://baird-group.com/the-power-of-one-healthcare-customer-service/

People, Processes, and Place: The 3 Ps that impact the patient

WEBThings like interrupting, not making eye contact, not being human during the intimate human encounters that healthcare is all about—these are the “little things” that …

Category: Health Go Health

Moments of Truth Build Moments of Trust: 3 critical areas of focus

WEBIn sorting out the patient experience, we find there are three areas of impact during an encounter: people, processes, and place. People concerns the various …

Category: Health Go Health

Kristin Baird, President CEO Healthcare Service Excellence

WEBWith over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird is a talented speaker and consultant with …

Category: Health Go Health

Service Excellence: The Power of (Every) One!

WEBThe model we advocate at Baird Group is one where training is 25% of the success formula. The other elements include: culture pre-work, coaching, recognition …

Category: Health Go Health

Who We Are Baird Group

WEBA leading healthcare management consulting firm is who we are. Founded by Kristin Baird, a nurse and pioneer in the patient experience, Baird Group is a leading healthcare …

Category: Health Go Health

Shining the Spotlight on Good News in Healthcare

WEBWe hear a lot in the national media about the state of healthcare in our nation today. And what we’re hearing about is most likely high costs, the numbers of uninsured, …

Category: Health Go Health

Want More Engagement

WEBThe bad news—engagement levels, although rising, are only at 34%, meaning that 66% of employees are disengaged (16.5% actively disengaged) We …

Category: Health Go Health

Looking for a best practice

WEBI have been focused on improving the patient experience for the better part of my adult life. Over the years, one thing I’ve learned is that a best practice doesn’t …

Category: Health Go Health

Service Requires More Than a Smile: The 3 Ps of exceptional …

WEBThe Patient Experience Post . Healthcare’s Resource for . Service Excellence . January 2011 . Since the mid -1990s, Baird has helped healthcare organizations

Category: Health Go Health

10 Tips for Training Staff on Service Recovery

WEBThe Patient Experience Post . Healthcare’s Resource for . Service Excellence . October 2010 . Since the mid -1990s, Baird has helped healthcare …

Category: Health Go Health

Scripting for a Positive Patient Experience: 5 steps for success

WEBThe Patient Experience Post . Healthcare’s Resource for . Service Excellence . April 2007 . Since the mid -1990s, Baird has helped healthcare organizations

Category: Health Go Health

Healthcare Customer Service Training Baird Group

WEBAt Baird Group, we created training modules for healthcare employees that teach essential skills and help them see their individual role in delivering great customer service. To …

Category: Health Go Health

Scripting for a Positive Patient Experience: Five steps for success

WEBOne of scripting’s advantages is its abilities to strengthen teamwork among caregivers. Telling a patient, “Dr. Jones wanted me to review your medications one more …

Category: Health Go Health

Want More Engagement

WEBCopyright 2016 - Baird Group - All Rights Reserved 1 Visit http://baird-group.com The Patient Experience Post Healthcare’s Resource for Service Excellence

Category: Health Go Health

Understanding Cultural Differences…and Similarities

WEBOver the years, Baird Group has supported clients in understanding cultural needs. We often use focus groups with patients and family members to gain insights into …

Category: Health Go Health

The Patient Experience Post

WEBCopyright 2016 - Baird Group - All Rights Reserved 1 Visit http://baird-group.com The Patient Experience Post Healthcare’s Resource for Service Excellence

Category: Health Go Health

Set Expectations About the Attitude People Bring to Work

WEBThere was a photo of a sign at the employee entrance at Indiana University Health. It set the expectations for attitude. It said: Please take responsibility for the …

Category: Health Go Health

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