Blog.hiya.com

  1. Home
  2. Blog.hiya.com

The Pain of Fraud Calls: 4 Insights for Healthcare Call …

WebThe voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than not, patients prefer this channel to …

Actived: 6 days ago

URL: https://blog.hiya.com/fraud-calls-healthcare-call-center

Scam of the Month: The healthcare scam

WebHealth insurance. Scam calls about healthcare coverage saw a huge spike towards the beginning of the pandemic (winter 2019). The sharp rise in sickness across the country …

Category:  Health Go Health

Scam of the month: Open enrollment

WebOpen enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And just as sure as there will be …

Category:  Health Go Health

Medicare Open-Enrollment is Open Season for Scammers …

WebWith the new year ahead of us, comes the season for health insurance open-enrollment, which has led to Medicare insurance scams.

Category:  Health Go Health

The Medicare knee brace scam: What is it

WebIn an age where healthcare costs are a constant concern, the promise of anything 'free' might sound too good to be true. Unfortunately, this is precisely the case for many senior …

Category:  Health Go Health

5 Key Healthcare Call Center Metrics Hiya

Web1. First Call Resolution. This metric refers to whether or not a patient is able to have their problem solved in a single interaction with an agent. This is one of the highest quality …

Category:  Health Go Health

Medical Call Centers Top 5 Best Practices Hiya

WebHere, we outline five best practices to help medical call centers help the patients who depend on them. 1. Support Multiple Channels and Language. Healthcare is a universal …

Category:  Medical Go Health

Scam of the Month: Why am I getting so many calls about …

WebThe average call time of an attempted auto insurance scam call is about 60 seconds. Answered insurance scam calls can reach lengths of nearly 5 minutes. Nearly 20% of …

Category:  Health Go Health

Summer Sends Kansas Flood of Unwanted Calls, Keeps …

WebHealth Insurance Scam: These are automated calls show up with a local area code and prompt you to press any key to be connected right away to an agent who can sign you …

Category:  Health Go Health

The duct cleaning scam: what is it & how to avoid it Hiya

WebOnce they get the customer to pick up the phone, they offer screaming deals on a service that can usually cost up to $300-325 for two hours. The customer is roped in and makes …

Category:  Health Go Health

Scam of the Month: Vehicle accident

WebAccording to Hiya’s data, the average call duration for a vehicle accident call that is answered is 52 seconds. That’s just one second more than the average call duration for …

Category:  Health Go Health

The Hiya Voice: The caller ID and call protection blog

WebNews and ideas from the voice experts at Hiya. Learn about enhanced caller ID, call security and protection, trends, and much more.

Category:  Health Go Health

Health and Human Services Hotline targeted in grant scam

WebTargeting citizens throughout the U.S., scammers are not only spoofing the HHS Hotline number, but also posing as HHS OIG Hotline employees. Scammers are reeling in …

Category:  Health Go Health

Contact Center Compliance Rules and Guidelines Hiya

WebCall centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, we tackle the most important contact …

Category:  Health Go Health

What Is a Spam Risk Call or Scam Call

WebSimply put, spam is a type of unwanted call that occurs when a person or company calls an extremely large number of people at once. Often, these calls are identified and labeled …

Category:  Health Go Health

Texas Targeted Once More, Seeing 700% Increase in Fraud and

WebTexas just can’t get a break when it comes to being victimized by unwanted callers. Things may have simmered down since their 1200% spike in spam and fraud calls in early …

Category:  Health Go Health

Call Center Best Practices in Insurance Hiya

WebThankfully, with the right strategic approach, call centers can obtain high answer rates, maintain happy customers, and create productive agents. Here, we outline five call …

Category:  Health Go Health

Why does my number show up as a spam risk

WebHow recipients respond to these calls. The reactions of call recipients are crucial. A pattern of negative responses, such as call blocking or spam reporting, can lead to future calls …

Category:  Health Go Health

Beyond CNAM Caller Name Lookup Hiya

WebCNAM stands for “Caller Name,” a service used within telephone networks. It is designed to provide the name of the party originating the telephone call. CNAM caller ID is limited to …

Category:  Health Go Health

Top Categories

 › Appendicitis

 › Headaches

 › Gout

 › Women's Health

 › Thyroid

 › Sleep

 › Skin

 › Sexual Health

 › Senior Health

 › Pregnancy

 › Oral Health

 › Neurology

 › Migraine

 › Mental Health

 › Men's Health

 › Menopause

 › Medications

 › Lung Conditions

 › Infectious Disease

 › HIV/AIDS

Popular Searched

 › Infinite health pay bill

 › Mybswhealth app for pc

 › Health care workflow mapping

 › Health access connect uganda

 › What is a healthcare camp

 › Organic health food store

 › Aetna cvs health insurance claim form

 › Mental health pictures and quotes

 › How music improves mental health

 › Academy of health sciences

Recently Searched

 › Global health sciences major

 › Chamberlain university mental health exam

 › Tidal health peninsula regional recertification

 › Highest rated health care system

 › Dakota county behavioral health dashboard

 › United health care vision fedvip providers

 › Msc health data science ucl

 › Eisner health pregnancy verification

 › La care health plan claim form

 › Best salt for health