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Best Tools and Practices for a Healthcare Call Center

With the advanced features and technology available in modern software solutions like Call Tools, improving healthcare contact … See more

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URL: https://calltools.com/blog/best-tools-and-practices-for-a-healthcare-call-center/

Call Center Compliance Builds Brand Trust

WebTCPA. Enacted in 1991, the Telephone Consumer Protection Act established rules for contact centers’ marketing efforts. Marketing calls can only take place between …

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The Importance of Outbound Call Compliance in Your Industry

WebLegislated in 1991, the Telephone Consumer Protection Act (TCPA) is the primary compliance mandate for outbound dialing. This law regulates many marketing …

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7 Solutions for Managing High Call Volume Periods

WebPlenty of technological solutions can help you manage high call volumes. Learn about these seven options to prepare for increased activity within your call center. …

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6 Ways to Optimize Occupancy Rate in Your Contact Center

WebCalculating occupancy rate is fairly straightforward: (Agent’s talk time + after-call time + hold time) / ( (Agent’s logout time – login time) – (time spent in training, …

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Best Practices to Maintain Call Compliance

WebAgents can only call residential customers for marketing purposes between 8 a.m. and 9 p.m. in the recipient’s time zone. Call centers can’t use artificial or …

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7 Ways Preview Dialers Can Enhance Customer Experience

Web2. Builds Meaningful Connections. With more information available, contact agents can build meaningful connections with leads. Customers are more likely to have a …

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