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Improving Mental Health in the Contact Center

Call centre jobs are often high on stress and low on satisfaction. It is a culture of micro-management where understaffed teams carry heavy workloads, which often leads to … See more

Actived: 4 days ago

URL: https://www.cxtoday.com/wfo/improving-mental-health-in-the-contact-center/

Rethinking Healthcare Experience: Understand the Individual’s …

WebMore often than not, people come out of an encounter with the healthcare system with loads of unfamiliar information, ultimately dealing with many complex issues …

Category:  Health Go Health

How to Prioritize Agent Wellbeing in the Hybrid Contact Center

WebIn hybrid environments, wellbeing is often tricky to manage, and timely, supportive interventions are more difficult to deliver. Yet, the “best of both worlds” model …

Category:  Health Go Health

5 Innovative Shift Patterns for Contact Centers

WebNow, they are implementing several innovative shift patterns to better meet forecasted demand and employee preferences. Here are five excellent examples. 1. Split …

Category:  Health Go Health

The State of CX in The Healthcare Sector in 2022

WebAccording to polls, 62% of customers say healthcare services are deliberately confusing, while 66% feel resentful about how complex it is to get support. However, like …

Category:  Health Go Health

How to Identify and Support Vulnerable Customers

WebAccording to a 2021 CCMA report, two British adults out of three self-declare a vulnerability. Breaking this down, 49% of these adults declare that they are health …

Category:  Health Go Health

A CX Partnership for Our Times: Healthcare and Technology in 2022

WebThe ICS programme, made law through the Health and Care Act 2022, is proceeding to plan across the 42 localities and will deliver joined up health and care to …

Category:  Health Go Health

Top 5 Use Cases for CX in the Healthcare Industry for 2022

WebMany consumers consider interactions with the healthcare industry be complex, stressful, and confusing. Indeed, approximately 62% of people believe …

Category:  Health Go Health

Total Experience Automation: The Future Of Healthcare Services

WebThe implementation of Total Experience (TX) functionalities lowers administrative costs and improves operational efficiency. Assist agents with effective …

Category:  Health Go Health

Transforming Your Patient Experience with CCaaS

WebIn an exclusive interview at Enterprise Connect 2024, Rob Scott of CX Today delves into an enlightening conversation with Eric Brosius, Vice President of Technology …

Category:  Health Go Health

6 Insightful Healthcare Case Studies to Read in 2022

WebThrough RingCentral’s combined contact centre and UC solution, Pharmacy2U was able to streamline employee performance, improve insights into …

Category:  Health Go Health

Zoom, Oracle to Optimize Telehealth Services

WebStephanie Trunzo, Senior Vice President and General Manager of Oracle Health, noted the global need for “secure, convenient, and on-demand telehealth …

Category:  Health Go Health

5 Technology Trends Transforming CX in Healthcare

Web2. Collaboration Accelerates Positive Transformation. Integrating various systems across many the functions of numerous healthcare providers is a daunting …

Category:  Health Go Health

Healthcare Case Study in Focus: One Medical and Zendesk

WebAccording to One Medical, in a month, the average agent fields around 2,000 tickets using this technology, and maintains an 80% adherence to their average …

Category:  Medical Go Health

Tegria, Cedar Ally on Healthcare Financial Experience

Web“Empowering patients and providers with technology that makes the healthcare financial experience more affordable and understandable is at the core of …

Category:  Health Go Health

Northwell Health Teams Up with Google Cloud

WebGoogle will also provide nurses and clinicians with decision-making support to build trust and stronger relationships with patients. As privacy and security are two of the …

Category:  Health Go Health

CCaaS: Why the Healthcare Sector is Ripe for the Smart Reseller

WebThese are all questions that smart contact centre functionality cannot only help pose, but also help answer. “Commercial healthcare providers facing a continued, long …

Category:  Health Go Health

Top CX Vendors Majoring in Healthcare in 2022

Web8×8 is a pioneering communications company, committed to helping businesses improve all aspects of their experience economy. The 8×8 CCaaS …

Category:  Health Go Health

Pega: Healthcare Consumers More Tolerant During COVID-19

Web49% are comfortable with their doctors using AI “While the healthcare industry made strides to deliver connected, simplified experiences during a tumultuous year, the …

Category:  Health Go Health

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