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Wellness & Productivity Are Often at Odds in High-Stress Industries

WEBMay is Mental Health Awareness month, as designated by NAMI, and provides an excellent opportunity to draw attention to negative experiences of stress that …

Actived: 3 days ago

URL: https://cyara.com/blog/wellness-and-productivity-are-often-at-odds-in-high-stress-industries/

Health Insurers — Cyara

WEBFor health insurance providers, certain times of year bring higher call volumes and increased demands on your agents and staff, as well as added strain on your network …

Category:  Health Go Health

How Chatbots Are Transforming Healthcare (And How Testing Can …

WEBWhile the pandemic recedes into the background, the demand for AI technology in the healthcare sector only continues to grow. Conversational AI, and …

Category:  Health Go Health

Overcoming Fear and Loathing of the U.S. Healthcare Open …

WEBOpen enrollment season. These words are enough to create fear and loathing in the hearts of U.S. health insurer employees. Those affected range from vice presidents of contact …

Category:  Health Go Health

Getting Agile in Health: Preparing Insurance Providers for the

WEBMany healthcare insurance providers are making the move to Agile or considering it. For customer-facing systems such as self-help portals, IVR, chat, email …

Category:  Health Go Health

Managing Health Insurance CX During "Crunch Times" and Year …

WEBWhen we talk about busy times of the year in the contact center, you might immediately think of Black Friday and the holiday selling season. But outside of the retail world, just …

Category:  Health Go Health

Introduction to Pulse Dashboards – Cyara Knowledge Center

WEBLearn how to monitor and visualize the health of your CX environment, across all channels, in real-time.

Category:  Health Go Health

Platform Demo: 3 Strategies for Health Insurers’ Open

WEBAssure Journeys. Transform Experiences. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance …

Category:  Health Go Health

Viewing Results on the Pulse Dashboard – Cyara Knowledge Center

WEBLearn how to use the Pulse Dashboard to view real time data about CX health across all channels.

Category:  Health Go Health

Mastering IVR Testing, Part 2: 9 Best Practices for IVR Testing

WEBJuly 13, 2023. Mastering IVR Testing, Part 2: 9 Best Practices for IVR Testing. Jeffrey Coleman. When it comes to customer experience (CX) in contact centers, there’s often a …

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Leading US Health Insurance Provider

WEBLeading US Health Insurance Provider . Automates Testing to Achieve Quality @Speed. CUSTOMER STORY. Strategic Move to Increase Time-to-Market in IVR Development

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About Us — Cyara

WEBThat’s when the idea for Cyara was born. Since those days, Alok and co-founders Bonny Malik and Luan Tran built the world’s leading CX Transformation platform. As new …

Category:  Health Go Health

Health Insurers Infographic-final

WEB83% Customers are satisfied in their current health insurance plan 2 CUSTOMER COSTS 2 89% Customers pay all or part of the total cost of their plan Customers say their 36% …

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Careers — Cyara

WEBAt Cyara, you’ll have the opportunity to work with a team who are driven, share common goals, and value the expertise of their peers. We have fun along the way and offer …

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Customer Success Showcase — Cyara

WEBToday’s business leaders recognize the positive impact of delivering exceptional customer interactions, as well as the negative implications of failures. Organizations who assure …

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Agent Environment issues Cyara ResolveAX

WEBResolveAX empowers cloud contact centers to see, track, manage, and resolve issues that negatively impact live calls with customers through real-time agent environment …

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Mastering IVR Testing, Part 3: The Cyara Solution — Cyara

WEBJuly 20, 2023. Mastering IVR Testing, Part 3: The Cyara Solution. Jeffrey Coleman. In the age of AI and digital-first customer service, the definition of an excellent customer …

Category:  Health Go Health

Cyara Maintains 25% YoY Growth for Third Year, Adds Marquee

WEBCyara Maintained a 90% Customer Retention Rate & Released Industry-First Product Innovations . REDWOOD CITY, Calif. – August 31, 2021 – Cyara, provider of the …

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Cyara Strengthens AI-based Chatbot Optimization Capabilities …

WEBStrategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance. REDWOOD CITY, Calif. — Nov. 28, …

Category:  Health Go Health

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