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Choosing a HIPAA-Compliant Call Center Platform Dialpad

A HIPAA-complaint call center is essentially a call center that follows the guidelines of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA … See more

Actived: 5 days ago

URL: https://dialpad.com/guides/hipaa-compliant-call-center/

HIPAA Compliant Healthcare Phone System: Free Trial Dialpad

WebRedefine the standard of patient care with Dialpad. Empower your staff to provide exceptional patient experiences every time with secure, Ai-powered tools. Calculate ROI. …

Category: Health Go Health

HIPAA-compliant VoIP: What it is and How to Choose

WebThe purpose of HIPAA, together with its 2009 update Health Information Technology for Economic and Clinical Health Act (HITECH), is to protect patients’ personal health …

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Healthcare Contact Center Best Practices (+ Examples)

WebA few examples of real-world healthcare contact centers. Whether you operate a hospital, doctor’s clinic, health insurance company, or wellness center, your medical call center or …

Category: Medical Go Health

Virtual Waiting Rooms: Improve Patient Experience Dialpad

Web3 reasons to use a virtual waiting room. 1. Simple, zero-contact patient check-in. Virtual waiting rooms enable patients to bypass the face-to-face patient check-in process …

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See how Healthvana improved its phone communication and

WebAfter Healthvana switched to Dialpad 's healthcare phone system, the company quickly saw an increase in productivity and overall ease of work, as well as their ability to help …

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Call Quality and How to Improve It: The Ultimate Guide

WebThe industry standard for measuring call quality is the Mean Opinion Score or MOS. It takes several critical metrics, including latency, jitter, and packet loss, to measure overall …

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Medical Office Phone Systems: 5 Use Case Examples Dialpad

WebUse case 3: A small clinic that needs a serious upgrade. In another example taken from Reddit, a clinic with about 30 staff members spread over two locations was looking for …

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AI in Insurance: Role, Benefits, Examples & More Dialpad

WebOne of the benefits of using AI in insurance workflows is improved operational efficiency. Conversational and generative AI tools can automate time-consuming tasks such as …

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Roman Healthcare Group migrates to a new phone system in …

WebA phone system that paid for itself—during the migration. When The Roman Healthcare Group switched to Dialpad, they were braced for a difficult and lengthy transition. But …

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VoIP Troubleshooting: How to Fix Common VoIP Issues Dialpad

WebLet’s explore each of these and simple steps for how to solve each one. 1. Jitter or data packet loss. This is probably one of the most common VoIP issues, and on your end, …

Category: Health Go Health

How Ansible Health saves 90% on communications Dialpad

WebHow Ansible Health saves 90% on communications. For many suffering with chronic respiratory diseases (i.e. COPD, chronic asthma, etc), Ansible Health is a literal breath …

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Top 15 Key Customer Engagement Metrics to Measure Dialpad

WebExcellent customer service is the answer. Understanding what your customers want and addressing their needs will improve your conversion rate and help increase customer …

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How Fenway Moved 600 Employees to Remote Work Dialpad

WebFenway Health switches over 600 employees to remote work. Fenway Health is a federally qualified community health center located in Boston, with a staff of over 600 spread out …

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