Genesys.com

Prioritizing Care in the Healthcare Customer Experience

All these initiatives feel good, but they also perform — increasing engagement, loyalty and business outcomes. Weisman emphasized the importance of … See more

Actived: 9 days ago

URL: https://www.genesys.com/blog/post/prioritizing-care-in-the-healthcare-customer-experience

Healthcare Call Center & Customer Service Solutions

WebWith all-in-one customer experience and medical call center software, you can engage on any channel. Use personalized communications to improve health outcomes. See …

Category: Medical Go Health

Reducing Member and Patient Effort in Healthcare

WebThere are a few ways healthcare organizations can reduce efforts for patients and employees. Here are three key strategies. Establish baseline effort metrics. …

Category: Health Go Health

The state of customer experience: Three CX trends for …

WebOne-third of healthcare leaders Genesys surveyed said managing increasing interaction volume and channel complexity are leading CX challenges for their organisations. Voice …

Category: Health Go Health

Key customer experience (CX) trends in healthcare

WebAs healthcare organisations look to build out features and capabilities to improve the patient/customer experience, 66% cited quality management and workforce optimisation …

Category: Health Go Health

The State of Customer Experience: 3 Trends Affecting …

WebLess than one-third of healthcare executives said their company is significantly reducing efforts in the customer experience. • 60% of healthcare leaders …

Category: Health Go Health

Healthcare report Genesys

WebA new Genesys report into the quality of healthcare experiences in the United States finds patients lack confidence at many points in their health journey. We surveyed 2,000 …

Category: Health Go Health

5 Steps for Improving the Patient Access Experience

WebThe COVID-19 pandemic has forever altered the demand on health systems; the healthcare industry has learned many lessons and has evolved to find a “new …

Category: Health Go Health

How Digital Transformation Is Shaping the Healthcare …

WebHealthcare must undergo a digital transformation to meet the needs of its patients and care staff. At the center of this transformation is the intersection of digital …

Category: Health Go Health

Healthcare Call Centre & Customer Service Solutions

WebThe time for holistic patient engagement is now. With all-in-one customer experience and medical call centre software, you can engage on any channel. Use personalised …

Category: Medical Go Health

Cloud Log in Genesys

WebGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Category: Health Go Health

7 Healthcare Contact Center Best Practices

WebAgents in a healthcare contact center must possess specialized skills and knowledge. They must be able to address varied and complex matters — and they have …

Category: Health Go Health

Empowering a member-first culture

WebFreed from clunky tools and disconnected data, associates at Independent Health are fully empowered to offer a member-first experience. That means fast answers, access to …

Category: Health Go Health

Genesys and Epic Collaborate to Provide Stronger, More …

WebSAN FRANCISCO, Mar. 7, 2024 – Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is collaborating with Epic to deliver …

Category: Health Go Health

Genesys Customer Care Customer Experience Platform Genesys

WebAccess the Genesys Knowledge Network collection of resources, tools and expert advice on product features, ways to mitigate outage risks and how to evolve platform performance. …

Category: Health Go Health

AdaptHealth redesigns experience with highly engaged contact

WebAfter several acquisitions, AdaptHealth had a mix of disconnected systems that lacked feature-rich capabilities to foster team unity and engagement. Now, with the Genesys …

Category: Health Go Health

HLTH 2023 Genesys

WebThrough the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service ®, our vision for empathetic customer experiences at scale.. …

Category: Health Go Health