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Best HIPAA-Compliant Call Center Software for Healthcare

Healthcare call center software is a specialized type of Contact Center as a Service (CCaaS) software designed to facilitate communication between healthcare providers and patients. It typically includes features like automated call routing, queue management, call recording, and integration with Electronic … See more

Actived: 7 days ago

URL: https://getvoip.com/blog/healthcare-call-center-software/

HIPAA Compliant VoIP: Requirements & Best Providers

WEBA major component of HIPAA compliance is the technology health organizations use, including electronic health records, data-collecting diagnostic …

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The Best Medical Office Phone Systems For Healthcare Providers

WEBThird-party Integrations: CRM platforms, health care call center software, and other medical software like Kareo, CareCloud, AdvancedMD, AthenaHealth, etc. Mobile …

Category:  Medical Go Health

HIPAA-Compliant Video Conferencing Software for Telehealth

WEBZoom for Healthcare. Zoom for Healthcare is a cloud-based HIPAA, HITECH, and PIPEDA-compliant web conferencing platform with in-meeting whiteboarding, chat, screen and file …

Category:  Health Go Health

How to Encrypt HITECH and HIPAA Compliant Data …

WEBThe Health Insurance Portability and Accountability Act was the initial attempt by congress to help individuals maintain their health records and insurance between …

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10 Scientific Benefits of a Digital Detox + 30 Day Challenge

WEBStudies show that a digital detox, or a period of time during which a person refrains from using electronic devices, has proven to be beneficial for relationships, …

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How Social Media is Affecting Our Mental Health

WEBHow Social Media is Affecting Our Mental Health [Infographic] Written by Reuben Yonatan. April 14, 2015. Social media is nearly inescapable these days. People …

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VoIP Rules and Regulations: Is Your Provider Compliant

WEBAny covered entity is subject to HIPAA. According to Health and Human Services, this can be a health care provider (Doctor, dentist, pharmacy), a health plan …

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Zoom, Oracle to Enhance Virtual Patient Care

WEBZoom, Oracle to Enhance Virtual Patient Care. The American Health Association notes that roughly 25% of patients used telehealth in 2022, adding that this …

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UCaaS in Healthcare, a Conversation with FluentStream

WEBIf there is an emergency, behavioral health centers must dial 911; and a sturdy system must have this functionality. "FluentStream’s notification workflow system …

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What is Telepresence

WEBIn the medical field, telehealth is also on the rise, connecting doctors with staff to improve health care as a whole. There's no shortage of manufacturers and …

Category:  Medical Go Health

18 Science-Backed Sleep Tips to Make You More Productive

WEBTips for the Best Sleeping Environment. Keep Room Temperature Cool - A dip in temperature before bed helps tell your brain and body that it is time for bed and …

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Best Cloud Hosted PBX Providers for 2024

WEBPricing of hosted PBX solutions varies widely between providers. Ultimately, you want to choose a plan that offers the widest range of features at the lowest cost. …

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Call Center Quality Assurance: Tools, Tips & Best Practices

WEBCall center quality assurance is vital to the overall health of the call center for a number of reasons, including: Identification of Common Customer Issues. Quality …

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Best Call Center Software

WEBTop Call Center Software of 2024. Nextiva — Best value, ease of use, feature set, and customer support. Five9 — Best supervisor and agent management …

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Industries With The Most Employee Churn + Ways to Reduce It

WEBHistorically, Accommodation and Food Services has been the top industry with the most employee churn in the US, probably due to contract work and temporary …

Category:  Food Go Health

GoTo Connect Overhauls Admin Portal

WEBThere are a ton of other new features available too - ones like the system health dashboard for GoTo Connect. Via the system health dashboard, admins can …

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Call Center IVR: Benefits, Use Cases, Best Practices

WEBBenefits of Using IVR in a Call Center. Using an IVR can offer your call center a number of benefits. Here are some you can expect from implementing this …

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Call Center Monitoring: Benefits, Tools & Best Practices

WEBCall center monitoring is a business communications capability that enables supervisors to observe and manage a team’s performance through real-time KPIs, live …

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What is Interactive Voice Response (IVR)

WEBInteractive Voice Response (IVR) is an automated VoIP phone system feature using pre-configured call menu prompts to collect customer input via touch-tone keypad …

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Top 7 Totally Free Helpdesk Software Options for Small

WEB1. ConnectWise Control. ConnectWise Control is a general helpdesk solution and overall customer support solution that focuses on businesses in the small to …

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