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Duration Health FAQ

WebWhat is the shelf life or expiration date? How does the buying process work? Can I refill a medication if I use it? Do you accept HSA/FSA? How much of each medication do I get? …

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URL: https://help.durationhealth.com/

How will I know how to use the medications

WebEvery Med Kit comes with online and/or printed educational materials explaining the appropriate use of each medication or supply, risks and benefits of use, …

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What do you do to ensure patients understand the risks and …

WebWhat do you do to ensure patients understand the risks and benefits of advance prescribing and each medication? At Duration Health, we believe patients …

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What's the process for the Family Med Kit

WebThe Family Kit includes medications for one adult and one child, prescribed and packaged separately, sold together in one order for your convenience. You'll …

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What medications are in the kits

WebWe offer 20 different Med Kits built from over 70 different items. The medications included in each Med Kit are shown on the detail page for each kit. Choose a

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How long does it take to get a Med Kit

Web2-3 weeks. We recommend purchasing at least 14 days out from travel, to allow time for physician review, dispensing customized medications, and shipping. Your …

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How do I decide what I need in my Med Kit

WebWhat ultimately goes in your Med Kit will be decided in collaboration with a Duration Health provider. Our review process serves to ensure that the medications …

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How do I customize my Med Kit

WebHow do I customize my Med Kit? You can customize your Med Kit on the Build Your Kit screen. Look for the button that says "ADD MEDICATIONS". Select …

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What components make up the cost of the Med Kit

WebThe Med Kit price includes 3 components: Pharmaceutical costs, Medical visit costs, and Administrative costs. The Medical and Administrative components are …

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What happens after I purchase

WebWhat happens after I purchase? After checkout, you'll complete an interactive intake module. We will ask basic questions about your medical history and …

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Can I refill a medication if I use it

WebIt is up to your Duration Health physician whether to refill a medication after use. We want to ensure the medications are being used appropriately and as intended …

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Who can buy a Med Kit

WebWho can buy a Duration Health Med Kit? Purchase is restricted to U.S. residents traveling or living where medical care is limited. You must attest to the follow

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What about antibiotic stewardship

WebWhat about antibiotic stewardship? It’s estimated that 1 in 3 antibiotic prescriptions are written inappropriately, most often for common colds, viral sore throats, …

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Are the medications guaranteed to work

WebAre the medications guaranteed to work? No. No medication, even a prescription medication, can be guaranteed to work. The medications and supplies you …

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How do I contact Duration Health

WebDallas, TX 75226. (855) 340-8969. Still need help? Contact Us. Contact Us. Last updated on August 27, 2023. Email us at [email protected] Email is the …

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Why did you include or exclude certain items

WebWhy did you include or exclude certain items? The medications and supplies we offer at Duration Health were chosen based on established guidelines (such as the …

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How do I check the status of my order

WebLog in to your Account Dashboard at durationhealth.com/login to check the status of your order. If you ordered Med Kits for multiple members of your household,

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Do you accept HSA/FSA

WebYes. Duration Health products are available for purchase with a credit card, including credit cards linked to a medical spending account such as a Health Savings …

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