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How VRI Has Changed the Face of Healthcare

Hospitals and health systems have developed interpretation delivery models with guidelines on when to use VRI as opposed to on-site or over-the-phone interpreting … See more

Actived: 8 days ago

URL: https://www.icmi.com/resources/2017/how-vri-has-changed-the-face-of-healthcare

3 Ways Contact Center Leaders Can Prioritize Agents’ Wellbeing

WebToday, 70% of employees admit they feel more isolated than ever before while working remotely, signaling the toll hybrid work is taking on mental health. While we are all …

Category: Health Go Health

Healthcare Contact Center Must-Haves for Patient Satisfaction

WebBringing updated technology to more hospital contact centers and modernizing communication is a big part of improving patient experiences. For hospitals, …

Category: Health Go Health

Stress Management Series: What is Stress

WebGood Stress vs. Bad Stress. What we commonly associate with the concept of stress with is actually distress. Stress becomes negative when you stay "geared up" …

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How to Support the Mental Health of Your Contact Center …

WebChoose an appropriate place where your team member will feel comfortable and safe. Ensure confidentiality. Encourage your team member to talk – ask simple, …

Category: Health Go Health

Fostering Emotional Resilience in Your Contact Center

WebCulture is a vital part of any contact center’s success. As a leader, you can help instill a culture of resilience and efficiency by reassuring your staff that their mental …

Category: Health Go Health

ICMI – Call Center Training, Courses, Events, Programs, …

WebThese are extraordinary times, and we, the ICMI team, want to offer a helping hand. Many contact center professionals are on the front lines of this crisis – …

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Coming Soon! Join us in Orlando for ICMI's Contact Center Expo!

WebJoin us for ICMI's Contact Center Expo in October 21 - 24, 2024 - Attend ICMI's Contact Center Expo in Orlando for unmatched content, networking and contact center …

Category: Health Go Health

Attend ICMI's Contact Center Expo ICMI

WebTop 6 Reasons to Attend ICMI's Contact Center Expo. ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, …

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Focus on Mental Health in the Contact Center

WebSharon Melamed is an entrepreneur and Founder of Matchboard, a multi award-winning business matchmaking platform specialising in contact centers.Having …

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The Quality Revolution: 5 Keys to Transforming Your Quality …

WebPeter Beaupre is a Principal at Weber Associates, and has spent the last 16 years developing and implementing programs that drive front line sales and service …

Category: Health Go Health

What Are the Characteristics of a Functional Contact Center Team

Web3. Establish a process to celebrate, communicate, and recognize progress toward goals and achievement of goals. Example: Each day, the QA group posts the …

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Promote Contact Center Mental and Physical Well-Being ICMI

WebA word to leaders: Mental and physical health are deeply sensitive subjects. As leaders, we must understand and respect our employee's boundaries. Unpeeling the …

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How to Develop a Customer Service Vision ICMI

WebThe UL EHSS Customer Service Vision: “Supporting our customers and each other in a manner that’s effortless, accurate, and friendly.”. That’s it. You may be …

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Announcing the 2021 ICMI Global Contact Center Awards WInners

WebHere are the 2021 Individual Winners: Best Contact Center Agent - Jeanette Menapace, WebMD Health Services. Best Contact Center Manager - Rocky Buchta, …

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How UPMC Health Plan Reduced New Hire Attrition By 25%

WebThe hiring and retention plan overhaul has paid off big time. New hire turnover rates dropped by more than 25% in one year, saving the company $836,000. …

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Succesful Call Center Work From Home Strategy ICMI

WebThe core needs for customer service organizations to succeed in these times of change center around five key pillars. 1. Foundation – Ensure high performance and …

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iCare about Rewards and Recognition

WebCareCentrix is keenly focused on engaging, recognizing and rewarding its associates. That's why its leaders worked to create iCare: A web-based, internal platform …

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How to Assess and Define Your Culture ICMI

WebIn many ways, culture is like personality. In a person, the personality is made up of values, beliefs, underlying assumptions, interests, experiences, upbringing, and …

Category: Health Go Health

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