Kaizo.com

Call center burnout: defusing the office time bomb

Unfortunately, this problem isn’t new. In 2019, the World Health Organization (WHO) defined burnout as a medical condition that is … See more

Actived: 3 days ago

URL: https://kaizo.com/blog/call-center-burnout/

15 best strategies to improve your customer service …

WEBOpen communication also results in more efficient 1:1 meetings as agents are no longer blind to their performance. This insight allows them to be more productive, make faster …

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Everything about Internal Quality Score (IQS) in customer service

WEBThe Internal Quality Score (IQS) is a metric you use to measure the quality of your customer service team’s interactions. Here you rely on quality standards set up beforehand (also …

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17 surefire strategies to improve quality assurance in a …

WEBImproving quality assurance in a call center is an ongoing task that requires strategy, monitoring, and commitment from QA/team leads and support agents. Tracking results …

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Exploring Customer Service Experience and Intelligence

WEBCustomer experience and customer intelligence is what defines a company, its values and priorities. In March, we decided to join forces with Zendesk in order to dig …

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The 12 key customer service metrics and KPIs you should …

WEBService quality metrics. Understanding the customer’s happiness with your service quality helps you keep a pulse on what’s important to them. Here are the top metrics you should …

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Customer experience metrics to watch in 2023

WEB1. Customer Satisfaction Score (CSAT) Improving your customer retention rate by just 5% can generate as much as 25% to 95% higher profits. The CSAT score is a numerical …

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The ultimate guide to measuring customer satisfaction …

WEB6. Customer feedback and reviews. Monitoring and analyzing customer feedback and reviews is an essential way to measure customer satisfaction. This includes online …

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The science behind customer service motivation

WEBGet your average First Reply Time to 30 min by the end of the week. As you can see, Kaizo helps you manage agent performance and improves communication in teams. Kaizo …

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How to excel at multichannel customer service

WEBNext steps. Make sure your support management software gives you a holistic view of all channels you’re using for customer service. This solution should allow you to monitor for …

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Why empathy unlocks great customer service

WEBIn customer service, empathy is the capacity to affirm a customer’s feelings and indicate that you can understand their frustration or pain — even if the problem was out of your …

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Miro's customer support team are showing the tech industry how …

WEBThe shifts of consumer behavior in the current social climate are having diverse effects on a wide range of industries worldwide and customer support teams are not immune from this.

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14+ tips for rewarding employees for great customer service

WEB14. Well-rounded 1:1 meetings. When meeting with your agents individually to provide feedback, it doesn’t have to be only about customer service performance metrics. Make …

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Outsmart customer service understaffing before it kills your CSAT

WEBThe impact of understaffing in customer service. Rapid downsizing leads to problems with customer service staffing, which can have an immense effect on CSAT, company …

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