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The User Experience of Health Insurance Websites – MeasuringU

The SUPR-Q is a standardized measure of the quality of a website’s user experience and is a good way to gauge users’ attitudes. It’s based on a rolling database of around 150 websites across dozens of industries, including healthcare. Scores are percentile … See more

Actived: 3 days ago

URL: https://measuringu.com/ux-health-insurance/

Should You Love the HEART Framework

WEBThe HEART framework. HEART is a way to use attitudinal measures ( H appiness) to predict adoption and usage statistics ( E ngagement, A doption, and R etention) that can …

Category:  Health Go Health

Measuring Usability: From the SUS to the UMUX-Lite

WEBLewis et al. provided a regression equation to predict SUS scores from the two items (they call the UMUX-Lite r) and found that the UMUX-Lite could predict SUS …

Category:  Health Go Health

What Is a Strong Correlation

WEBMany fields have their own convention about what constitutes a strong or weak correlation. In the behavioral sciences the convention (largely established by …

Category:  Health Go Health

Predicting UX Metrics with the PURE Method – MeasuringU

WEBThe PURE (Practical Usability Rating by Experts) method is an analytic technique that identifies potential problems users may encounter with an interface. In a …

Category:  Health Go Health

The UX of Fitness and Nutrition Websites – MeasuringU

WEBWeight Watchers leads and Livestrong lags. Recent users of four fitness and nutrition websites reported an above average experience (SUPR-Q scores falling at the …

Category:  Nutrition,  Fitness Go Health

Five Scales to Measure Customer Satisfaction – MeasuringU

WEBThese unipolar satisfaction scales typically have between 2 and 101 points or use a graphical scale with faces or a line or slider for participants to mark. Below is an …

Category:  Health Go Health

7 Ways to Find Users for Usability Testing – MeasuringU

WEBThe process by which you find your users will vary depending on what you are testing, the types of users you need, and the stage of testing (early versus late). But to help lessen …

Category:  Health Go Health

Do Survey Grids Affect Responses

WEBYou’ve probably taken a survey or two in your life, maybe even this week. Which means you’ve probably answered a few types of survey questions, including …

Category:  Health Go Health

How to Conduct a Top Task Analysis – MeasuringU

WEBThe second approach is to take the total number of votes for each item divided by the total votes. For example, if you have 100 participants picking their top five tasks, you will …

Category:  Health Go Health

What Motivates People to Take Free Surveys

WEBThe most common reasons selected were that people liked to express their opinion (42%), wanted to change the way things are done (33%), and found the surveys …

Category:  Health Go Health

What Is the Purpose of UX Measurement

WEBInstead of saying an experience was “bad” or “good,” “intuitive” or “non-intuitive,” or “better” or “worse,” we can express these more precisely with quantities. UX …

Category:  Health Go Health

15 Common Rating Scales Explained – MeasuringU

WEBHere are 15 scales, in roughly the order of most to least commonly used. 1. Linear Numeric Scale. In a linear numeric scale, participants provide some numeric …

Category:  Health Go Health

UX Benchmark Report for Health Insurance Websites (2018)

WEBAn analysis of 495 participants on five health insurance websites: Aetna, Anthem, Humana, Cigna, Kaiser Permanente and United Healthcare. This report contains UX benchmarks …

Category:  Health Go Health

Why Do People Call Customer Service

WEB17%. Table 5: Top reasons people selected (multiple selections allowed) for calling customer service in our 2018 banking benchmark. Brokerage Reasons. %. Login issues …

Category:  Health Go Health

Usability & Net Promoter Benchmarks for Health Insurance Websites

WEBSigning up for health insurance might have been a nightmare for many, but managing your health insurance once you get it, it turns out, isn’t that easy either.. In …

Category:  Health Go Health

4 Classes of Survey Questions – MeasuringU

WEB1. Open-Ended. If you could individually interview each survey respondent, you’d probably ask a lot of open-ended questions. For electronic surveys, open-ended …

Category:  Health Go Health

A New Statistical Approach for Predicting Usability Problems

WEBTable 1: Difference between predicted and actual observed unique usability problems using a regression equation with the cube root of the sample size as the only …

Category:  Health Go Health

How to Summarize & Display Survey Data – MeasuringU

WEBBinary Responses. If a question has only two possible response options (e.g., Male/Female, Yes/No, Agree/Disagree) then it is a binary (also called dichotomous) response option. …

Category:  Health Go Health

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