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Healthcare Call Center Best Practices for Better Patient …

WEBHave clear protocols for handling emergencies and urgent calls. Train staff to recognize and escalate emergency situations appropriately. Provide resources and …

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URL: https://www.nextiva.com/blog/healthcare-call-center-best-practices.html

HIPAA-Compliant VoIP: How It Protects Patient Privacy

WEBEnacted by U.S. Congress in 1996, HIPAA is the Health Insurance Portability and Accountability Act. It upholds the confidentiality and security of private …

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Troubleshooting Nextiva Mobile app audio Nextiva …

WEBHere are three quick tips if you are experiencing issues with your Nextiva Mobile app for iOS, such as audio problems or other general phone calling issues. 1. Run a health …

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Top Benefits of Telecommuting That Prove It’s Here To …

WEBAccording to GoRemotely, telecommuting can save an average of $11,000 per employee annually due to reduced office space and overhead costs. Dell, for …

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Virtual Call Center: Best Software + How to Choose One

WEBNextiva’s virtual call center solution begins at $50 per month for smaller businesses and around $150 per month for larger ones. 2. Five9. Five9 is a cloud-based …

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What Is Call Center Burnout

WEBAllowing for short breaks throughout the day is vital for call center employees to mentally reset. Build breaks into the schedule, such as a 10-15 minute break every 2 …

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Network Jitter: How It Affects VoIP Phone Calls & How to Fix It

WEBThe good news here is that you can reduce jitter and latency quickly. VoIP phone calls have a maximum jitter of 30 ms and 100 Kbps bandwidth for optimal call quality. The first step …

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Call Center Analytics: What It Is & How To Analyze Call Data

WEBCall center analytics refers to the collection, measurement, and analysis of key performance indicators (KPIs) and metrics within a contact center to optimize operations. Common …

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Workplace Wellness Trends Any Company Can Adopt

WEBWellness programs help ward off burnout and fatigue, reduce stress and anxiety, and help employees stay well and avoid getting sick. Truly, it’s to the benefit of …

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36 Ways to Improve Work Performance (Fast & Easy)

WEB1) Run Effective Meetings. Meetings are an inevitable part of our work life, for better or for worse. Learning how to make meetings effective will free up valuable …

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23 Call Center Best Practices for Superior Customer Experience

WEBCraft a bullet-proof redundancy plan. 1. Obsess over the customer experience. To deliver the best customer experience, your team needs to be customer-obsessed. They must …

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Troubleshooting: Desktop App update help Nextiva Support

WEBWhen troubleshooting desktop app problems or to make sure your app is on the latest version, which is always recommended, follow these steps: While logged into …

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Working From Home vs. Office: Pros & Cons

WEB51% of employees prefer remote work because it improves work-life balance. 76% prefer to avoid office when they need to concentrate on an important task. 77% of …

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Text messaging (SMS/MMS) FAQs Nextiva Support

WEBMobile text messaging (SMS/MMS) is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some …

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