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Digital Interactions in Healthcare Customer Journeys

WEBMost Interactions Are About Appointments. Digital interactions in the reported healthcare customer journeys took place both before and after appointments. …

Actived: 2 days ago

URL: https://www.nngroup.com/articles/healthcare-customer-journeys/

Empathy Mapping: The First Step in Design Thinking

WEBEmpathy mapping is a qualitative method, so you will need qualitative inputs: user interviews, field studies, diary studies, listening sessions, or qualitative surveys. 4. …

Category:  Health Go Health

Maintaining the Privacy and Security of Research Participants’ Data

WEBSeptember 4, 2022. Summary: Maintaining participants’ data privacy and security before, during, and after data collection is critical to the user-research process. It protects …

Category:  Health Go Health

Measuring DesignOps with the REACH Metrics Framework

WEBThe REACH framework provides a selection of metric categories to consider watching and triangulating when attempting to understand and communicate the impact …

Category:  Health Go Health

Prospect Theory and Loss Aversion: How Users Make Decisions

WEBIn both these situations, the expected utility of both choices is the same (+/-$900): the probability multiplied with the expected win. Yet people largely prefer one …

Category:  Health Go Health

Relationship Mapping: Identify Key Teams, People, and Resources

WEBRepeat steps 3 through 5 until you've mapped fewer than 10 teams or 20 people to keep relationship mapping readable and practical. Update your relationship …

Category:  Health Go Health

UX Strategy: Definition and Components

WEBUX Strategy: Primary Components. There are 3 primary components that make up a UX strategy: Vision or statement (s) of intent. Goals and measures. Plan. …

Category:  Health Go Health

The Principle of Commitment and Behavioral Consistency

WEBThe Principle of Commitment and Behavioral Consistency. Summary: Getting users to make a small commitment and follow up on it can increase engagement with …

Category:  Health Go Health

Journey Mapping: 9 Frequently Asked Questions

WEBJourney Mapping: 9 Frequently Asked Questions. Summary: Journey maps are useful for building common ground in an organization, but practitioners often have …

Category:  Health Go Health

Minimize Design Risk by Focusing on Outcomes not Features

WEBFocus on Outcomes not Outputs. An output is a product or service that you create; an outcome is the problem that you solve with that product. For example, for a …

Category:  Health Go Health

Open-Ended vs. Closed Questions in User Research

WEBOpen-Ended vs. Closed Questions. There are two types of questions we can use in research studies: open-ended and closed. Open-ended questions allow …

Category:  Health Go Health

Intranet Design Annual: 2023

WEBThe Intranet Design Annual features the 10 best intranets of 2023. This 483-page report includes detailed case studies and 176 full-color intranet screenshots. Get advice and …

Category:  Health Go Health

Usability for Seniors: Challenges and Changes

WEBThe full usability report with 87 design guidelines for targeting seniors (users ages 65+) is available for download. Users ages 65 and older face unique challenges …

Category:  Health Go Health

Usability Testing With Older Adults

WEBJuly 23, 2023. Summary: When conducting usability testing with older adults, understand your participants’ needs and accommodate them accordingly. Older adults (ages 65+) …

Category:  Health Go Health

10 Best Intranets of 2020: What Makes Them Great

WEBThis year’s winners are as impressive as ever. Following are the organizations with the 10 best-designed intranets for 2020: Angelini Holding SpA (Italy), international …

Category:  Health Go Health

10 Best Intranets of 2023: What Makes Them Great

WEBSince 2001, NN/g has selected the 10 best intranets of the year to feature in our Intranet Design Annual report.For 2023, the 10 winning organizations are: AbbVie …

Category:  Health Go Health

Dark Mode vs. Light Mode: Which Is Better

WEBRaluca Budiu. February 2, 2020. Summary: In people with normal vision (or corrected-to-normal vision), visual performance tends to be better with light mode, whereas some …

Category:  Health Go Health

The 10 Best Intranets of 2022: Trends in Design and Process

WEBSince 2001, NN/g has selected the 10 best intranets of the year.For 2022, the winning organizations are:. Banner Health (US), one of the largest nonprofit healthcare …

Category:  Health Go Health

10 Usability Heuristics Applied to Video Games

WEBVideo games may seem very different from websites or apps: they don’t usually have a practical goal (such as to inform people or help them create an artifact), …

Category:  Health Go Health

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