Ombo.nsw.gov.au

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Monitor operation of the Mandatory Disease Testing Act

WEBThe Mandatory Disease Testing Act came into force in July 2022 and provides for the mandatory blood testing of a person where a health, emergency or public sector worker …

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URL: https://www.ombo.nsw.gov.au/about-us/what-we-do/oversight-of-mandatory-disease-testing-act

Making a complaint

WEBMaking a complaint to the NSW Ombudsman. If you are unhappy with the way you’ve been treated by a NSW Government agency or community service provider, you can make a …

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Complaints others handle

WEBYou can complain to the Health Care Complaints Commission (HCCC) on 1800 043 159. HCCC deal with complaints about health service providers in NSW. Health …

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What is a public interest disclosure

WEBTypes of PIDs. There are three types of PIDs in the PID Act. These are: Voluntary PID — This is a PID where the report has been made by the public official because they …

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About the NSW Ombudsman

WEBNSW Ombudsman. Our vision is that everyone receives the right services and fair treatment from those we oversight. The NSW Ombudsman is an independent integrity agency. …

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NSW Ombudsman Health inquiry submission

WEBDownload Report. Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst …

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Get help making a complaint

WEBGet help making a complaint. We're here to help anyone who has a complaint about a NSW government agency or community service provider. We want everyone to be treated …

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Complaint handling process

WEB2. Record the complaint. Record details of the complaint according to your agency’s policies and procedures. For example: contact details of the person making the complaint. verbal …

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Corrective services

WEBBy mail. Send your complaint to: NSW Ombudsman. Level 24, 580 George Street, Sydney 2000. Your letter can be in any language. Put your letter in a sealed envelope. …

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Know your rights

WEByour rights. As a consumer of community services in NSW, you have a right to expect that the services you receive will meet your needs. Obligations are placed on services to …

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Agencies — Ombudsman Inquiries Frequently asked questions

WEBAgencies — Ombudsman Inquiries Frequently asked questions Purpose. This page explains the role of the NSW Ombudsman in our general public sector jurisdiction and …

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Complaints we handle

WEBThe types of complaints we handle can include, but not limited to: dishonest, unfair or unreasonable behaviour. lack of transparency with a decision. unfair or flawed policies …

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Complaints about custodial services

WEBCommon complaints include: not being treated properly or fairly. unreasonable decisions being made – for example, restricted visits or contact with family and friends. delays in …

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Make a complaint online

WEBStep 1. Contact the agency. Before you make a complaint to us, you will usually need to contact the agency first and make a complaint directly to them. Step 2. Find out who can …

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Managing unreasonable conduct by complainants Model Policy

WEB2.1 Policy aims. This policy was developed to assist all staff members to better manage unreasonable conduct by complainants (UCC). It aims to help staff: understand the …

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Minimising conflict, maximising support

WEBMinimising conflict, maximising support: Families, NDIS participants and NDIS service providers working effectively together. The purpose of this fact sheet is to help disability …

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