Patientaccesscollaborative.net
7 Best Practices for Patient Access: Lessons from High-Performing
WebThe Emerging Role of the Access Medical Director Date posted April 23, 2024 Posted PAC's All Access Pass Podcast: Episode 17: Data in Patient Access Date posted April 19, 2024 Posted Storytelling with Data Date posted April 9, 2024 Posted by Robin Goldman Virtual Call Center Conference: It’s a Wrap! Date posted March 28, 2024 …
Actived: 7 days ago
The Emerging Role of the Access Medical Director
WebApril 23, 2024. in Industry. The Emerging Role of the Access Medical Director. By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH. This spring, we authored the article: "A mixed-methods evaluation of the emerging role of access medical director in US health systems." The study was published in the prestigious, peer-reviewed
The Rationale for a Vice President of Access
WebOf the 83 academic health systems 1 serving adults in the Patient Access Collaborative, 25 have roles that are designated as vice presidents – and that number is rapidly growing. Indeed, several of our member health systems recently posted new senior-level roles like Johns Hopkins Medicine’s Chief Patient Access Officer.. The vice …
Managing Healthcare Call Center Stress and Overload: Techniques …
WebSubmitted by Hyro, an Industry Partner of PAC. Calling to schedule a medical appointment can be stressful. Combine the discomfort of talking about a health problem with waiting on hold, and you got yourself 40% of patients preferring to book appointments online, according to an industry report.
Diving into Bumps
WebThe reasons for the bump may vary but the key factor is the appointment change is instigated by the system, not the patient. The rate is derived by dividing the volume of bumps into all scheduled appointments across a designated period of time. The average bump rate in 2021 for PAC members was 6.2%, with our cohort of children’s …
Employee Turnover in Health Systems’ Contact Centers
WebAs reported in 2023, the median employee turnover rate was 27.3% for academic health systems and 25.0% for children’s hospitals. (Members, click through for more detail about the historical performance.) The contact center has historically been an entry point for new employees into a health system. Last year, Vivian Zhao, Senior …
What's In a Name
WebTerminology. The use of nomenclature in health care has long been problematic for industry stakeholders, let alone patients. Terms like “Otolaryngology” and “Hematology” require studies in ancient languages, and then we have a habit of shortening the terms – like “Gyn-Onc” (pronounced “guy-knee-onc”) to further complicate matters.
Change Management Key to Vice President Role for Access Leaders
WebThe VP of Access for Northwell Health, Holly Koehler leverages her expertise in best practices of access workflows and outcomes, serving as a self-described “consultant” to the clinical and administrative department, specialty, and service line leaders. Her role, she explains, is to spearhead a “unified health system approach to
Industry Partners
WebWe are proud to partner with these industry leaders in patient access solutions: Valer’s technology speeds and simplifies prior authorization and referral management by automating submissions, status checking, verification, reporting, and EHR synchronization across all your healthcare settings, specialties, and payers from one platform and
Best Practice Winner: UCLA Health
WebJoining the UCLA Health team in June of 2022, I walked into an organization that had been challenged, as many other institutions were, by the COVID-19 pandemic in 2020 as team members from two separate on-site locations quickly moved into a …
PAC Welcomes Two New Members!
WebFred Hutchinson Cancer Center unites innovative research and compassionate care to prevent and eliminate cancer and infectious disease. We’re driven by the urgency of our patients, the hope of our community and our passion for discovery to pursue scientific breakthroughs and healthier lives for every person in every community.
University of Virginia Health System
Web"The PAC has been an invaluable resource for our organization. The symposium provides a great opportunity to make contacts across the country which allows us to share ideas as we work towards solving the same problems and provides us with benchmark data we can share with our physician and administrative leaders.
Welcome New Industry Partners
WebPAC's All Access Pass Podcast: Episode 17: Data in Patient Access Date posted April 19, 2024 Posted Storytelling with Data Date posted April 9, 2024 Posted by Robin Goldman Virtual Call Center Conference: It’s a Wrap! Date posted March 28, 2024 Posted Member Spotlight: Keri Kae Semrau RN, BSN, MSN Date posted March 26, 2024 …
PAC Member Awards
WebThe Patient Access Collaborative would like to recognize members who have demonstrated excellence in patient access. Below is a list of individuals who have positively impacted patient access at their health care organization by improving access workflows, breaking down access barriers, or going above and beyond their call of duty to ensure
Welcome New PAC Members!
WebPlease welcome our newest organizational members: The Queen's Health System and Moffitt Cancer Center! The Queen’s Health System (QHS) is a nonprofit corporation established in 1985 to provide expanded healthcare capabilities to the people of Hawaii and the Pacific Basin.It is Hawaii’s preeminent family of healthcare-related …
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