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How to Fix Claim Errors and Refile a Claim in Vision

WebWith the right access, you can fix claim errors directly in Vision. This option allows you to quickly refile a claim to the payer for payment. Learn how to find the View/Edit claim …

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How to Locate, Requeue, and View ERAs By Check in Vision

WebVision gives you the capability to find your ERAs, requeue them, and view the payment details without having to open a case or call support. Learn how to search ERAs by …

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How to Locate, Download, and Delete Outbound Files in FileZilla

WebFileZilla allows Revenue Analytics users to access and transfer files manually. Learn how to find and download outbound claim files returned by Change Healthcare, and then …

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How to Log in to FileZilla

WebFileZilla has the capabilities to manually access and transfer files across multiple Change Healthcare servers. Learn how to log in to FileZilla and use to remotely connect and …

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Understanding the Claims Menu Search and Reports in Vision

WebVision has multiple options on the Claim menu to help you search for claim summary details, rejected claims, patient specific claims and more. Learn the different options you can …

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Understanding the Welcome Page in the Customer Care Hub

WebThe Customer Care Hub is your one-stop site for Change Healthcare support. You will find helpful how-to documents, access to customer support representatives, and case …

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How to Add a New User Group in Vision

WebAdding a new user group is one of the many User Administration functions available to client administrators. Learn more about how to create a new user group in Vision.

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How to Set Landing Page Preferences in Vision

WebSetting your Landing Page preferences in Vision allows you to see the information you want to see. It can be set to show up to four Dashboard report tiles or one specific report. …

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How to Access the Rejection Alert Report in Vision for Payers

WebThe Rejection Alert Report provides a report of claims that were rejected by Change Healthcare or the payer system within a specified date range. Learn how to access your …

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How to Set Up Alerts in Vision

WebVision has capabilities to customize your alert preferences. You can choose to have an alert sent for individual or multiple rejected claims with specific threshold amounts and choose …

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How to Deactivate a User Account in CAS

WebWhen a user no longer needs access to CAS due to a change in job description or employment, the user’s access to CAS must be terminated to mitigate the risk of …

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Viewing the Claims Management Landing Graph in Vision for Payers

WebThe Top Practices by Rejected Dollar Amounts graph in Vision details the Received Claim Amount and Rejected Claim Amount by provider tax ID. Learn more about the Top …

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Understanding the Rejection Alert Report in Vision for Payers

WebThe Rejection Alert Report provides a report of claims that were rejected by Change Healthcare or the payer system within a specified date range. Learn more about the …

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How to Log in to FileZilla

WebRevenue Analytics users can log in to FileZilla to manually send and retrieve claim files for processing to Change Healthcare via the File Transfer Protocol (FTP). Learn how to log …

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Understanding the Support Case Status in the Customer Care Hub

WebManage your support cases in the Customer Care Hub for your claims, Electronic Remittance Advice (ERA), eligibility, or user and account management issues. Learn …

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Increase payment accuracy with integrated analytics

WebOur payment integrity and medical records and claims review solutions help you identify improper payments, collaborate with providers, and evaluated flagged claims for …

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