Support.genesys.com

Login to the My Support Portal

WEBEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI …

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URL: https://support.genesys.com/-How-To-/2461234161/Login-to-the-My-Support-Portal.htm

Genesys Product Support Center

WEBThe Portal Admin team will seek approval from your company’s Designated Approver (s). Once approved, you will receive an email from [email protected] with …

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Workbench Visualizations and Their Types

WEBEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI …

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What are the components of Workbench

WEBWorkbench IO. This component ingests data from multiple data sources such as Genesys Engage Configuration Server (CS), Genesys Engage Solution Control Server (SCS), …

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How can I install additional nodes

WEBOn the Installation Type screen. Press 2 and Enter for Additional Node. On the DEFAULT or CUSTOM screen. Press Enter to continue with the respective Workbench components …

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What is Channel Monitoring

WEBWith the Workbench Channel Monitoring feature you can: Create and run SIP/IVR contact center voice test calls. Schedule recurring voice test calls to continuously monitor the …

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Workbench Dashboards

WEBWorkbench Dashboards are a placeholder for a collection of Visualizations that display health, status and event data. Workbench Dashboards provide at-a-glance insights into …

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Run the Genesys Cloud Network Readiness Assessment

WEBRun the tool. We recommend that you run the Genesys Cloud Network Readiness Assessment on various computers on your network and various times throughout a …

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Download and Configure Workbench (WB)

WEBOn the Apps and Tools screen, select the Workbench tile. On the Genesys Care Workbench screen, click Download Workbench link. On the Terms and Conditions …

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Channel Monitoring

WEBThe Channel Monitoring Reports page provides historical insights into the Call Flow tests, their specific behavior and results. Select Channel Monitoring > Reports from the …

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Genesys Care 2.0 App

WEBOnce you have downloaded the app, you can adjust app-level settings by going to Application Menu > Settings.. General. Name – Displays the User’s name.Non-Editable. …

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"How To"

WEBYou will automatically be directed to the My Support Cases page. Click on your name in the upper right-hand corner of the page. Click My Support Access from the drop-down …

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What is the status of Multicloud CX platforms/services

WEBWhat is the status of Multicloud CX platforms/services? Check Multicloud CX operational health, system availability, incident and outage information using the links below. NOTE: …

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Multicloud Azure

WEBCheck Multicloud CX operational health, system availability, incident and outage information using the links below. NOTE: Use the Subscribe to Updates button in the top …

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How to pair Genesys Cloud Organizations

WEBProcess. Your organization generates a pairing request and sends it to the other organization. The other organization approves the pairing request and grants the …

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