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Hero Help Center

WEB© Hero Health, Inc. 2023 | 85 Broad Street, Floor 17, New York, New York 10004

Actived: 1 days ago

URL: https://support.herohealth.com/

Will my health insurance cover my Hero subscription

WEBHero is working hard to establish a network of trusted healthcare providers nationwide. Private insurance may or may not cover remote care programs. Check with your health …

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How does the Hero dispense medications

WEBHero is designed to give you the right dose, at the right time, every time. Here’s how it works: Press the center button to start dispensing your dose. If you added a dispense …

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What does the Hero platform include

WEBKey benefits of the Hero platform: Our smart dispenser automatically stores, sorts, and dispenses up to a 90-day supply of 10 different pills, plus tracks 10 more with the …

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Hero subscription options Hero Help Center

WEBReady to make your medication routine easier than ever? Go to herohealth.com and prepay at $29.99/month or pay monthly at $44.99/month. Prepay and save 👉. 12-months: …

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How do I access pills if I lose power

WEBHow do I access pills if I lose power? Updated over a week ago. Every Hero has a Pill Access Key that you can use to manually open the device and access your pills. We …

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How to refill medication (Video Tutorial)

WEBTo learn how to refill your Hero smart dispenser, watch our video tutorial, or follow our step-by-step instructions below. Step by Step Instructions: Press the center button for the …

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Using the smart dispenser Hero Help Center

WEBHow to view or edit the medication schedule. How to adjust the dispenser volume. How to adjust Hero dispenser brightness. How to change the time zone on your Hero dispenser. …

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Using the Hero app Hero Help Center

WEB© Hero Health, Inc. 2023 | 85 Broad Street, Floor 17, New York, New York 10004

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Will my Hero work if I cancel my account

WEBWill my Hero work if I cancel my account? If you cancel, your Hero smart dispenser will stop working. Don’t worry, you will still be able to get any remaining medication out of your …

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How do I download the Hero mobile app

WEBUpdated over a week ago. To download the Hero mobile app, follow these links to download the app on Apple App Store or Google Play Store. Or, visit the Apple App Store or …

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How to add or change a Dispense Passcode Hero Help Center

WEBThis setting is available via the app under More > Notifications & Preferences > Dispense Passcode. Here’s how to enable it: Select the medications for which you want to require …

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Why does Hero have a subscription fee

WEBIn addition to Hero subscription plans, Medicare members in selected states can get Hero for as little as $0 by enrolling in a remote care program through one of Hero’s trusted …

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How to dispense remotely with the Hero app

WEBEnable the feature in the Hero app. Once you slide to dispense, the app will show real-time progress as each pill is dispensed. The smart dispenser will also show progress and …

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Going on Vacation

WEBTo get started with Vacation Mode: Select " Start " and follow the prompts to set your vacation dates and retrieve any necessary medication. If you need to retrieve medication …

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How to connect the Hero smart dispenser with the app (Video …

WEBTo learn how to get your smart dispenser connected to the app when setting up for the first time, please watch our video tutorial: How to pair your smart dispenser | Hero …

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I forgot my password! What should I do

WEBUpdated over a week ago. To reset your password in the Hero app: Tap Sign In and enter your email address. Then, tap Next and select the Forgot Password option on the …

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How do I set up Hero for a loved one (Video Tutorial)

WEBDownload the Hero Health app to your smartphone (iPhone or Android). Tap Set up your Hero device to begin. Enter the 8 digit connection code displayed on your Hero …

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How do I set up Hero for myself

WEBDownload the Hero Health app to your smartphone (iPhone or Android). Tap Set up your Hero device to begin. Enter the 8 digit connection code displayed on your Hero …

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