Support.southwest.com
Disability-Related Accommodations Southwest Airlines
WebFind answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines.
Actived: 2 days ago
Wheelchair Assistance at the Airport Southwest Airlines
WebWheelchair assistance is available for Customers with disabilities from the airport curb to and from gates and between gates for connecting flights, including during boarding, gate changes, and irregular operations. To receive assistance, identify yourself and the assistance you require to a Southwest Employee when you arrive at the airport, at
Planning and Booking Southwest Airlines
WebI want to book a hotel or rental car. I want to know which and how many payment methods I can use. I want to book travel for a group of 10 or more Passengers. Find all the information you need and answers to your questions surrounding planning and booking your next trip through Southwest Airlines.
Reimbursement for Costs Due to a Delayed or Canceled Flight
WebChanges and Cancellations. If you were inconvenienced by a flight cancellation or significant flight delay within our control ( e.g., mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel.
Change or Cancel Flight Southwest Airlines
WebLook for the Manage Reservations option on our website or app, pull up your reservation, and then tap or click either the Change or Cancel option. To change or cancel a flight for a specific traveler on a reservation with two or more travelers, you must first divide the reservation. After you divide the reservation, you will be able to change
Preboarding Information & Options Southwest Airlines
WebPreboarding is available prior to general boarding for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device. A Customer Service Agent at the ticket or departure gate counter can help with this accommodation, and you'll be asked questions to
Traveling with Medication or an Assistive Device Southwest Airlines
WebIf you use a needle or syringe while onboard, alert a Flight Attendant so we can provide a disposal container. All planes are equipped with a first-aid kit, containing common over-the-counter (OTC) medications. Our Flight Attendants will offer OTC medication to you if the need arises. However, Flight Attendants will not physically administer
Onboard Experience and Wi-Fi Southwest Airlines
WebInflight Entertainment. Our Inflight Entertainment Portal features a flight tracker 1, texting 2, movies, TV series on demand, and live TV 3 —all for free! Or purchase internet for $8 per device from takeoff to landing (free for our A-List Preferred Members and Business Select Customers). 4 We do not have seatback screens or devices for rent and do not sell …
Cognitive and Developmental Disability Accommodations
WebWhen the Passenger has a cognitive or developmental disability so severe that they are unable to comprehend or respond to safety related instructions. When the Passenger has both a severe hearing and vision impairment and is unable to establish a means of communication with Southwest personnel sufficient to receive the safety briefing.
Options if Southwest Cancels Your Flight Southwest Airlines
WebAlternatively, you may speak with a Customer Representative via phone. Change your canceled flight. If you have been affected by a Southwest-initiated cancellation, you can self-serve and change each flight date/time in your original reservation, both the impacted and non-impacted, by up to 14 days from your original travel date and up to two
Wheelchair and Mobility Aid Information Southwest Airlines
WebWalkers, crutches, canes, or other mobility aids must undergo X-ray screening or be hand-inspected by a TSA officer if they cannot fit through the X-ray. Wheelchairs and scooters must be screened, including seat cushions and any non-removable pouches or fanny packs. The TSA has a screening assistance program called TSA Cares that provides
Pet Policy Southwest Airlines
WebWe welcome small, vaccinated domestic cats and dogs in an appropriate pet carrier in the cabin on domestic flights. For U.S. Mainland flights, the Pet Fare is $125 each way per Pet carrier. For Customers traveling between Hawaiian Islands, the Pet Fare is $35 each way per Pet carrier. Pricing can also be found on our Optional Travel Charges page.
Traveling with a Service Dog Southwest Airlines
WebYour trained service dog must be harnessed, leashed, or otherwise tethered to you at all times at the airport and onboard the aircraft. They must also be trained to behave and under your control. A dog that poses a direct threat to the health or safety of others, disrupts cabin service, or engages in disruptive behavior will be denied boarding.
Lost Carryon Item Southwest Airlines
WebI lost a carryon item during my travel. Baggage. If you realize that you left an item on the plane, please notify a Customer Service Agent before leaving the airport so they can try to retrieve it. If you've left the airport, please file a lost and found report. You can also review our Frequently Asked Questions about the lost and found process.
Transferable Flight Credits Southwest Airlines
WebA Transferable Flight Credit™ is a credit from a downgrade in fare or canceled reservation with a Wanna Get Away Plus®, Anytime, and/or Business Select® fare. A Transferable Flight Credit can be used to buy a future flight and can be transferred once between Rapid Rewards® Members. Watch the video below to see how Transferable Flight Credit works.
Options If Your Flight is Delayed, Canceled, or Disrupted
WebYou have a few options available. For significant flight delays or Southwest-initiated cancellations, we will rebook you on the next available Southwest® flight (s) with seats available to your ticketed destination at no additional cost. In the event of a cancellation, in most cases, after a few minutes, you will be automatically rebooked on
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