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Self-Service Portal

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Healthcare Solution

WebThey Really Like Us. “A proactive IS approach supported by SysAid on-premises saves North York General Hospital over $180K and returns 6,600 staff hours to patient care …

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Automating Healthcare Workflows

WebHealthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. According to McKinsey …

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HIPAA and IT Asset Management in Healthcare

WebThe impact of HIPAA in a nutshell. There are a number of key HIPAA coverage areas, including: Protecting patient confidentiality, with patients’ personal …

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MIssion Health Services Moved to Cloud to Save 10-15 …

WebLimited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators …

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Healthcare Onboarding Efficiency

WebProud father of two young (iPhone/iPad-addicted) girls and one baby boy (that they’re trying to keep the gadgets out of his reach). Fond of new technologies, and …

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10-15 Minutes ¾ Tickets

Web5 CASE STUDY Toll Free US: 1-800-686-7047 / US: (617) 231-0124 [email protected] | For more information, visit SysAid.com Sysaid Made it Easy to Get There

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What is an IT Service Desk

WebThe IT service desk is the operating arm of an organization’s IT department, designed to keep operations running smoothly. IT service desks handle everything from individual …

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Hospital IT Heroes

WebOver the last few weeks I had the opportunity to speak with several customers in various industries about the exciting and quirky ways that they’re using SysAid’s ITSM …

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Worksafe App Get back to work safely

WebSysAid’s new Worksafe app simplifies the process of tracking the status of your workforce as you transition back to the ‘new normal.’. As your organization plans its ‘return to work’ …

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7 Ways to Diagnose IT Incidents and Problems SysAid

WebFigure 1- Example timeline analysis. I almost always start with timeline analysis, because it’s often enough to let me understand what happened, and it also …

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Mission Health Services Case Study

WebLimited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators at Mission …

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Service Desk Metrics Insights

WebOded is VP Products at SysAid, with over 15 years of experience in various product and IT management positions. Proud father of two young (iPhone/iPad-addicted) …

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Defining Metrics for the Service Desk

WebDefining Metrics for the Service Desk. I have written a number of blogs about metrics and Key Performance Indicators (KPIs) recently, each focussing on a different …

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Reasons Your Organization Needs Problem Management

WebOded is VP Products at SysAid, with over 15 years of experience in various product and IT management positions. Proud father of two young (iPhone/iPad-addicted) …

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SysAid Supports Movember

WebHelp Increase Our Donation. We want to raise even more money…so we’re opening up the offer to all SysAid customers around the world.Anyone who grows their …

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