Touchpoint.com

  1. Home
  2. Touchpoint.com

What is customer churn rate

WEB3. Hold on to existing customers. It is cheaper to retain a customer than to attract a brand-new one. That is why customer retention is a vital element of long-term business …

Actived: 5 days ago

URL: https://www.touchpoint.com/blog/what-is-customer-churn/

Create a profitable customer engagement strategy in 6 steps

WEBDon’t dismiss negative feedback or respond defensively – use it as an opportunity to improve. Don’t overload customers with too many feedback requests. 6. …

Category:  Health Go Health

Touchpoint free tools

WEBTry Touchpoint Suite free for 30 days. Make your business more efficient with our suite of free tools. Our tools allow you to edit images, create graphs, calculate business metrics, …

Category:  Health Go Health

Free churn rate calculator online

WEBEnter the number of customers lost into the second text box. Step #3 - Enter the average dollar value each account generates per month into the text box beside the “Average …

Category:  Health Go Health

18 Key sales metrics to track and drive your business forward

WEBHow to calculate QAR. Divide the number of salespeople who met or exceeded their quota by the total number of salespeople. Then multiply by 100 to get a …

Category:  Health Go Health

Free net promoter score (NPS) calculator

WEBStep #2 - Send the NPS survey out and wait for the results. Step #3 - As soon as the results are in, tally up the scores and determine the total number of responses. Step #4 - Enter …

Category:  Health Go Health

Customer pain points: How to recognize and alleviate them

WEBHere are five ways to effectively identify customer pain points. 1. Engage in qualitative market research. Qualitative market research goes beyond numbers. It …

Category:  Health Go Health

62 Customer service email templates and best practices

WEBHere are some practices we found work best for sending customer service emails that are professional, empathetic, and solution-oriented: Personalization. Start the email by …

Category:  Health Go Health

CLV calculator: Determine customer lifetime value

WEBOur CLV calculator helps you accurately determine lifetime value by considering ARPA (average revenue per account), MRR (monthly recurring revenue), and churn rate. …

Category:  Health Go Health

What is customer health score & how to use it to reduce churn

WEBThe negative actions occurred once each. The formula simplifies as follows: Positive actions (1×20 + 7×3) − Negative actions (1×8 + 1×3) Thereby: CHS = 41 − 11 = …

Category:  Health Go Health

How to deal with angry customers like a pro: 10 tips and 15 scripts

WEBHere are helpful tips for using positive language when handling irate customers: Steer clear of language that dismisses or undermines customer concerns. …

Category:  Health Go Health

The top 10 customer service certifications to advance your career

WEBImage source: ce.mtroyal.ca 📝 Overview: Mount Royal University’s course is designed to enhance candidates’ capabilities to deliver outstanding customer …

Category:  Course Go Health

Call center workforce management: What it is and 12 best practices

WEB10. Utilize analytics and keep a close eye on KPIs. Analytics and key performance indicators (KPIs) offer insights into a call center’s workforce effectiveness …

Category:  Health Go Health

What is response bias and how can you tackle it

WEBIt manifests as response bias in surveys, clouding data reliability. Besides revenues, this compromise in data integrity can, in turn, affect business strategies. So, …

Category:  Health Go Health

58 Call center scripts for outstanding customer service

WEBA call center script is a pre-written set of guidelines and dialogues customer service representatives use to interact with customers over the phone or via other …

Category:  Health Go Health

10 Free SOP templates and how to create your own

WEB4. Project management SOP template. This template provides a structure for the management and execution of projects to ensure effective goal achievement. It …

Category:  Health Go Health

7 Confirmation email templates for writing the perfect email

WEBHere is a step-by-step guide for crafting a confirmation email. 1. Start with a clear and specific subject line. Grab the recipient’s attention by clearly stating what the …

Category:  Health Go Health

Internal documentation: How we mastered internal product writing

WEBLet’s dive into the methodology of how we crafted our internal product documentation for the purpose of streamlining the development of our soon-to-be …

Category:  Health Go Health

Top Categories

 › Appendicitis

 › Headaches

 › Gout

 › Women's Health

 › Thyroid

 › Sleep

 › Skin

 › Sexual Health

 › Senior Health

 › Pregnancy

 › Oral Health

 › Neurology

 › Migraine

 › Mental Health

 › Men's Health

 › Menopause

 › Medications

 › Lung Conditions

 › Infectious Disease

 › HIV/AIDS

Popular Searched

 › Healthcare information exchange architectural approach

 › Printable health tracking excel

 › Cedar city utah behavioral health

 › Lcmc health medical records

 › Linguistics in health care

 › 0 dollar premium health insurance

 › The department of state health services

 › Language in healthcare education

 › Aetna whole health precertification

 › Cedar city behavioral health

Recently Searched

 › Trihealth finneytown priority care

 › Ghana health service policies

 › How to pay dignity health insurance

 › Tarkov health resort management safe key

 › Advent health dade city fl

 › Mental health services mn

 › United healthcare 24 hour customer service number

 › What are healthy glucose levels

 › Petersen health care sign in

 › One sustainable health foundation