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We Believe in a Healthier Tomorrow UpTop Health
WebWorking at UpTop Health. UpTop Health offers a competitive compensation package, including 90% paid health benefits (medical, dental, vision), participation in 401K with matching contribution, PTO and a company bonus program. If you are passionate about all things technology and crave making an impact on a daily basis, please send your resume
Actived: 7 days ago
The 6-step Guide to Create Healthcare Digital Strategy in 2022
WebUpTop Health has developed a clear, structured process to guide your organization through your next digital transformation. This includes the following six phases: Strategy and vision. In this initial phase, we pinpoint exactly how your planned digital transformation fits within your overall company strategy.
Focus On Your Website's Search Functionality to Improve Patient …
WebCustomize Your Search Functionality to Meet Your Users’ (and Business’s) Needs. Search is a critical component of your healthcare organization’s digital experience. It has the power to simplify your users’ experience, increase your organization’s credibility, and take pressure off your customer service center, too.
Leveraging Design Thinking in Healthcare to Drive Innovation
WebDefining the problem. The design thinking mindset encourages participants to look at a problem from multiple angles and avoid taking perceived constraints for granted. Ideation. Brainstorming sessions emphasize divergent, or out-of-the-box, thinking. Prototyping.
Boost Engagement with Healthcare Portal Development UpTop …
WebReimagining the Key Moments of a Patient’s Journey for the Largest Health Plan Provider in the Pacific Northwest. UpTop Health can help you with healthcare portal design and development that presents your data in an understandable format and …
How to Leverage Healthcare System API Integration UpTop Health
WebResearch possible integrations. Make an optimal choice from a number of vendors. Implement and optimize performance. Integrate with a service and take measures to ensure a smooth experience. Measure. Test our hypothesis on friction points by measuring usage of various integrated tools. “Qualitatively, it was a big home run.
The Importance of Prototyping Your Healthcare Digital Project
WebThe whole purpose of prototyping is to turn basic, flat designs into multi-dimensional experiences. When done correctly, a prototype properly frames a project’s design in context. It offers tangibility through interaction, showing stakeholders and users how things work rather than telling them.
Your Healthcare Customer Journey Map Is Complete
WebUsing Your Customer Journey Maps Moving Forward. Just as you’ve defined the right problems to address as part of the design thinking process, you must also decide on the most appropriate solutions to those problems.The best UX solutions are properly framed, carefully prioritized, and both desirable and feasible for your users and your business itself.
The Customer Experience in Healthcare Needs to
WebThe intersection of the physical and digital experiences reduces friction for customers. It also reduces internal workload for organizations, allows internal resources to better direct their energy and expertise, and seamlessly improves the customer experience all at the same time. The Healthcare Experience Is Not a Linear Journey.
Benefits of Prototyping for Healthcare Projects UpTop Health
WebPrototypes allow us to explore problems, ideas, and opportunities early in the development process and iterate on designs as we learn from them. They also provide the ability to better inform company stakeholders and other decision-makers, helping to motivate changes and encourage buy-in. UpTop Health will help your company decide whether a
The Ecommerce Approach to Healthcare Digital Strategy for 2022
WebE-commerce: add items to cart, create an account, make a purchase. Healthcare: create an account (insurance companies), schedule an appointment (providers) Onboarding. E-commerce: account setup, settings and preferences. Healthcare: member portal or app account setup (insurance companies), intake forms (providers) Post-purchase support.
Questions to Ask of Your Digital Health Strategic Framework
WebThe questions you’ll need to ask span your organization. No one person or team can answer all of them on their own. The process of honing in on the right solution is necessarily collaborative. The following three sets of questions are broken out by business, technology, and UX design. Business questions should always come first.
The Top 5 Reasons Your Legacy Health IT Systems Need an …
WebThe most common concerns include: The risk of costly downtime. The risk of losing data. The risk of not being able to migrate data to the new system. Loss of institutionalized knowledge and disruption of internal processes. These …
Is Your Healthcare Company Measuring the Right CX Metrics
WebYou can measure this with metrics like process adherence, customer data quality, and delivery times. Employee Engagement. Satisfied and engaged employees are more likely to deliver the best customer service to both internal and external customers. Useful employee engagement metrics include employee satisfaction, job understanding, and voluntary
How to Optimize Healthcare IT Project Management for Success
WebTake the following steps to ensure that your project manager is set up for success. Make sure your digital project manager has access and visibility to all aspects of your project. That includes your business objectives, technical requirements, budgeting, scoping, internal politics, and expected outcomes. Give your project manager the power to
Solve Problems Using Healthcare Solution Architecture UpTop …
WebFinding Solutions to Business Problems. A key to successful digital product development is defining your solution architecture. Solution architecture helps visualize how different aspects of information and business and technology structures can be applied toward a particular solution. You must balance selecting the most appropriate technology
The 5 Step Guide to Building Customer Journey Maps in
WebA Step-by-Step Guide to Customer Journey Mapping. Take the following steps to create a customer journey map, uncover critical user experience pain points, and strategically identify top priorities. 1. Put together a cross-functional customer journey mapping team. It’s critical that you put together a cross-functional team to build out your
How to Leverage Concierge Services in Your Digital Healthcare CX
WebWhen it comes to what consumers want from their healthcare companies, the facts aren’t all that surprising. But now we’ve got the data to back those desires up, along with some important insights for health insurance organizations.
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