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Live Chat & HIPAA

WEBLive chat has become a mainstream asset for many businesses across industries and the health care industry is no exception. When you’re handling sensitive customer …

Actived: 8 days ago

URL: https://velaro.com/white-paper/live-chat-hipaa-what-you-need-to-know

How Omnichannel Solutions Benefit Government …

WEBMany healthcare providers are starting to see the benefit of an omnichannel approach, providing patients with a seamless and integrated patient experience, …

Category: Health Go Health

How Healthcare is Leveraging Live Chat

WEBJuly 28, 2022. It’s not just early adopters anymore. Healthcare providers and companies across the industry are leveraging live chat for its proven ability to retain and acquire …

Category: Health Go Health

How To Ensure Your Live Chat Provider Is HIPAA …

WEBIf your business falls under a covered entity under HIPAA, you must comply with the limits and conditions on the uses and disclosures of electronic protected health …

Category: Health Go Health

Preventing a Live Chat Security Breach

WEBTo effectively protect customer data captured during live chat interactions from both internal and external cyber threats, there are several key strategies that …

Category: Health Go Health

Explore articles tips and updates Velaro Blog

WEBEngage with your prospects and customers today. You're almost there! Please check your email and follow the instructions to finish setting up your Velaro Trial Account. The …

Category: Health Go Health

Learn How Healthcare Leaders Protect ePHI

WEBWhile this can mean different things to different organizations, there are 3 common – and effective – strategies healthcare leaders employ to safeguard patient …

Category: Health Go Health

Benefits of Chatbots in Customer Service: Transform Your …

WEBWhat is a customer service chatbot? A customer service bot is a computer program that employs AI technology, automation, machine learning and natural …

Category: Health Go Health

The Impact of AI on Privacy: Protecting Personal Data

WEBAs we delve deeper into the world of artificial intelligence, there's no denying the potential benefits it can bring to our lives. However, as the use of AI becomes more …

Category: Health Go Health

The Essential Guide to Knowledge Base

WEBAs a business grows and obtains new customers and employees, the likelihood of people needing assistance somewhere along the way increases. Whether its helping customers …

Category: Health Go Health

Online Customer Service: Tips to Enhance Satisfaction and Loyalty

WEB3. Using AI to Improve Online Customer Help. Artificial Intelligence (AI) is a powerful tool that can enhance the online customer service experience. AI-powered …

Category: Health Go Health

Learn Why Live Chat Integration with Google Analytics is Essential

WEBVelaro provides live chat integration with Google Analytics to better understand customer actions, improve conversion rates, and set unique goals for …

Category: Health Go Health

Create Success for Your Business Through Decision-Making

WEBStep 5: Assess your decision. Evaluate the short-term and long-term outcomes of this decision, and how it will positively impact your business. Most …

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How Co-Browsing Improves Customer Service & User Experience

WEBThe result is decreased conversion rates plus diminished customer satisfaction and loyalty over time. Co-browsing directly solves these issues by enabling …

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About Us Velaro

WEBFounded back in 2000, as the leading provider of live chat software for enterprise customers and small businesses who demand the best, we have evolved our platform to include …

Category: Health Go Health

All-in-One Live Chat & Customer Engagement Platform Velaro

WEBCollect customer data and connect in real time with a live chat platform. Command all your online conversations with our live chat solution and customer management solutions. …

Category: Health Go Health

Engagement Category Blog Velaro

WEBNavigate the integration of omnichannel customer engagement into government health systems, ensuring more effective care delivery. See how it fosters better communication, …

Category: Health Go Health

Angry Customers: Is AI Not Ready to Handle Complaints and …

WEBAccording to a study, 86% of customers still prefer to interact with a human agent when dealing with a complaint or complex issue. And irritated customers often …

Category: Health Go Health

From Frustration to Satisfaction: How to Revamp Your Customer …

WEB4. Lack of Knowledge. Inadequate product or policy knowledge among customer support reps can severely hinder their ability to assist customers effectively. …

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